Frequently Asked Questions

Absolutely. Call us at 1-855-307-3862 and our team will be happy to assist.

Monday–Thursday: 8am–8pm EST
Friday: 8am–5pm EST

Yes. Email customerservice@theubiquegroup.com
with your name, address, item number(s), and color/fabric choices. Samples arrive in about 5–7 business days.

Cancellations or modifications are not guaranteed due to fast processing. Requests must be submitted in writing to customerservice@theubiquegroup.com.

Yes, depending on the delivery state. Tax-exempt organizations should submit their exemption paperwork before placing an order.

Many items ship within 1 business day. Others ship directly from the manufacturer and may require additional processing time. Additionally, there is an estimated shipping time on each product.

You’ll receive a tracking email once your order ships. Tracking may take up to 24 hours to activate.

Yes, we ship to Alaska, Hawaii, Puerto Rico, and Canada, but additional freight charges may apply—please call 1-855-307-3862 for details.

We ship via UPS, FedEx, and freight carriers, depending on order size.

Many items ship free. Items that don’t qualify will show estimated shipping charges during checkout or via emailed quote. Additional questions? Contact us at 1-855-307-3862.

Yes. Freight shipments require an adult signature and will not be left unattended. View the full delivery information here.

Redelivery fees may apply and must be approved within 48 hours. See the full policy here.

Returns are accepted within 30 days if items are unopened and unassembled.
Returns require an RA number and may incur:

• Return shipping costs
• A 35% restocking fee

View the full policy here.

No. Custom items are non-returnable. If an error occurs, contact Customer Service within0 business days at 1-855-307-386 12.

Do not refuse delivery. Note any damage on the delivery receipt and contact us within the required timeframe. Full instructions can be found here.

Call 1-855-307-3862 or email claims@theubiquegroup.com

We accept major credit cards, checks, money orders, purchase orders (approval required), PayPal, and PayPal Credit.

Via Regular Mail:
BELNICK INCOMING ACCOUNT X9872
P.O. Box 736385
Dallas, TX 75373-6385

Via Overnight Delivery:
JPMorgan Chase (TX1-0029)
Attn: BELNICK INCOMING ACCOUNT X9872 & 736385
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155

Please allow up to 10 days for check processing.

Yes. We partner with QuickSpark, Hampton Ridge Financial, and Direct Capital to offer flexible financing options for churches, schools, and businesses. For more information, contact us at 1-855-307-3862.

Yes. Most logos are copyrighted, and written permission is required before we can embroider them.
Send permissions to embroidery@theubiquegroup.com.

Vector files (AI, EPS, PDF, CDR) produce the cleanest results.

High-resolution bitmaps (300 dpi+) are acceptable.

Avoid gradients, shadows, tiny lettering, and overly detailed artwork.

Full specs can be found here.

Business chairs: ~6" × 6"

Church/banquet chairs: ~9" × 9"

We evaluate your file, confirm feasibility, digitize the logo, and send a proof for approval.

If your furniture is defective and covered by our limited warranty, we will (in our sole discretion and at our cost) either provide you with replacement parts and instructions on how to use them or replace the furniture. You can contact us at 1-855-307-3862.

Products are covered for defects in materials and workmanship for 1–15 years depending on category. You can see the full breakdown here.

Damage from misuse, normal wear, environmental exposure, unauthorized repairs, and natural material variations.

Contact claims@theubiquegroup.com or call 1-855-307-3862.