About Us | ChurchChairs4Less.com

Why Buy From Us?

Do your products have warranties?
Yes, our church chairs and other church furniture items have warranties ranging from one year to lifetime warranties. Most of the warranties cover full replacement of parts for at least two years. Individual warranty information is available on each product page. Unless specified on the product page, our standard warranty applies –
Our products have a 2 year warranty for parts. This warrants against defects in manufacturing. At our sole discretion, an item may be replaced or new parts sent out to the customer. The warranty is VOID if our products are excessively used (for more than 8 hours/day) and/or have excessive weight applied (more than the manufacturer’s suggested weight limit).

Do your products look exactly as they appear on the website?
We have made every attempt to offer you the highest quality images available and the correct product descriptions and dimensions of each church product to help you make the best decision possible in your church furniture purchase. The images that you see on ChurchChairs4Less.com are as actual a representation of each product provided by our vendors. However, images of our church chairs and furniture may vary slightly in color depending on your computer monitors settings. Please contact us if you need precise dimensions and/or colors of each product – our customer service representatives will be happy to assist you with fabric/finish samples. Please note: We are not responsible for color variations or measurements that are off by three inches or less. All returns will be subject to our Return Policies & Fees.

Is online shopping truly safe?
Shopping online with ChurchChairs4Less.com is just as safe and secure as buying chairs and furniture from a physical storefront. Our convenient online ordering is safe and easy from the privacy of your church office or home and you can be confident that you will receive what you order from us. Our servers secure and encrypt all of your personal and financial information using a 128-bit SSL Encryption Technology, and then financial information is erased from our systems after 30 day s to ensure your protection. If you would prefer we also have customer service representatives available to assist you with phone orders and questions at 1-866-260-31-83. Please see our Privacy Policy for additional information.

How often do you have pricing changes?
Prices on ChurchChairs4Less.com are subject to change at any time, though we do make every effort to resolve any pricing discrepancy.

How can I pay for my order?
For your convenience, a wide variety of payment methods are available. The easiest and fastest way to pay is by major credit card. We accept Visa, Master Card, American Express, and Discover. We also accept check or money order payments that are mailed to us. Please note if paying by check or money order, there might be a slight shipping delay in your order until payment is fully processed and accepted.

Are there other ways to order besides ordering online? Yes, our Customer Service Department is available for phone orders and questions Monday through Thursday from 8:00 a.m. to 8:00 p.m. EST, Fridays from 8:00 a.m. to 5:00 p.m., and Saturdays from 9:00 a.m. to 5:00 p.m. when you call 1-866-260-3183.
You can also download a “mail order” form here. We accept payment by credit card, check or money order when you use this form. Before sending payment with this form, please be aware of all applicable charges and shipping fees. If one or more of the items you selected does not include free shipping, please request a freight quote. If you are purchasing products to ship to the state of Georgia or Indiana, please be aware that we have to charge sales tax for your church chairs and furniture products unless you fax us your Sales Tax Exemption form to 1-770-721-8381. Sales tax also applies to items that are picked up from our warehouse in Georgia. If you have questions about sales tax, please contact our Customer Service Department. Adobe Acrobat Reader is required to view ChurchChairs4Less.com’s Mail Order form. If you need to download Adobe Acrobat Reader, click the icon below.
Adobe Acrobat is required to view the document.  To get it, click the icon below.

Do you charge sales tax? We do not charge sales tax on any U.S. order EXCEPT orders shipped to the states of Georgia and Indiana. Sales tax will, however, be collected for orders in the states of Georgia and Indiana. Sales tax exempt organizations should fax exemption certificates to us when ordering.

Do you accept purchase orders? Yes, we accept purchase orders. All purchase orders will be accepted on a case-by-case basis and MUST be submitted in writing using company, government, or organizational letterheads. You must include a contact name, phone number, and email address. Please Note: Purchase orders are subject to 30-day payment terms. If you need assistance with purchase orders or have any questions concerning purchase orders, please call us at 1-866-260-3183. Please fax purchase orders to 1-770-721-8381.

What is the cost of shipping?
Unless otherwise stated, most orders will require a freight request quote. You can submit a freight request form online or call our Customer Service Representatives at 1-866-260-3183 for a freight quote. Most requests for freight quotes will be provided to you within one business day. For your order to be completed and fully processed, you must approve your freight quote charges before we can finalize the order. If you opt to place your order before requesting a freight quote, we will contact you within 24 hours with your freight quote. Some shipments may NOT be left at your door without your signature and for this reason, we reserve the right to bill you for shipping charges incurred on refused shipments. We cannot be held responsible for freight charges on refused shipments. Church Chairs 4 Less also reserve the right to bill you for incorrect delivery address, typos caused by you when your order was placed, and requests to forward shipment to another address. Shipping charges are non-refundable.

When will I receive my order?
After your Church Chairs 4 Less order is placed and finalized, we ship the products to you as fast as we can, but due to the wide variety of products that we offer, many items can ship at different times depending on stock quantities and special requests. Please refer to the individual product pages for shipping times, or call us toll-free at 1-866-260-3183 for additional information or questions about shipping times. If you are concerned about delivery time, please contact us with the specific product you are interested in and we will do everything we can to provide you with an approximate ship date.

By what method does my order ship?
Most orders ship via a freight carrier due to the size and weights of the products we sell, including oversized items and multiple quantity orders. Unless specified, standard truck deliveries are “dock-to-dock” and request that someone is available at the time of delivery to inspect, sign receipt, and unload the products onto the delivery site. Please note, if you do not have a dock that the driver can back the truck up to, you will need to pay a “liftgate” fee so you can lower the products to ground level. If you need an inside delivery, additional charges will incur and you may still need to assist the driver unload products that are extremely large or heavy. Please let our Customer Service Representatives know if you need additional assistance or services for the delivery of your products.

Do you ship outside of the United States?
Yes, currently we only ship to all 48 contiguous states in the United States, Hawaii, Alaska, and Canada. Orders to Hawaii and Alaska may incur additional charges. We will call you to verify these charges before processing the order. We also ship to Canada. Orders to Canada will be charged an additional shipping/customs fee and you will be contacted by our freight department regarding the additional shipping costs.

What is your policy on Order Cancellation?
Cancellations can ONLY be processed before an order has already been made (fabric cut), and/or shipped, a 45% restocking charge will be incurred. Fabrics are cut to order and CANNOT BE CANCELLED once cut without a restocking fee. Please call us at 1-866-260-3183 and/or fax a cancellation request to 1-770-721-8384.

What is your Return Policy?
We understand that purchasing online can be a difficult decision and have done our best to provide you with as much information as possible to help make the right choice. If for any reason you wish to return all or a portion of your purchase, simply call us toll-free at 1-866-260-3183 for a return authorization number (RA). We offer many products with free shipping. Please be aware if you return one of these products that our actual outbound shipping costs (to you) will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us. All returned items must be in the original condition and packaging. There is a 35% restocking fee on all returned items. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts, then we will pay to have the item returned to us and send a replacement to you. If you decide you do not want parts or a replacement, then the item can be returned under our standard return policy.

What if my order arrives damaged?
All of our Church Chairs 4 Less seating ships FOB factory or warehouse. Damaged merchandise will be replaced and/or repaired at our discretion. It is your responsibility as the purchaser to inspect ALL shipments received by ChurchChairs4Less.com for freight damage. If you find that the merchandise you ordered has been damaged in transit, then simply refuse the shipment unless it is shipped via Fed Ex or UPS. If you receive a damaged chair via Fed Ex or UPS, call us and we will send out replacement parts. If your chair order is shipped via truck, make the driver wait as you inspect the chair(s). Failure to inspect the chair(s) will result in loss of damaged claims protection. If UPS or FedEx leaves the chair(s) at your door and you are not available to inspect it for freight damage, then you need to call your UPS or Fed Ex office within 24-hours of delivery to immediately file a freight claim to report damage, and you will also need to call us for replacement parts.

Disclaimer:
Prices, availability, and item specifications are subject to change at any time without notice. ChurchChairs4Less.com is not responsible for any typographical errors. It is assumed that you have read and understand our policies before you complete your purchase. If you have any questions, please call our Customer Service Representatives at 1-866-260-3183.