About Us | ChurchChairs4Less.com

Why Buy From Us?

Do your products have warranties?
The warranties of our church chairs and other products range from one year to lifetime warranties. Most warranties cover full replacement or parts for at least two years. Specific warranties are stated on the item page. Unless otherwise stated, our standard warranty applies:
Our products have a 2 year warranty for parts. This warrants against defects in manufacturing. If the products are used excessively (more than 8 hours/day), and have excessive weight applied (more than the manufacturer's suggested weight limit), the warranty is void. New parts will be sent out, or the item will be replaced at our discretion.

Do your products look exactly as they appear on the website?
ChurchChairs4Less.com has made every effort to provide you with high quality images, product dimensions and descriptions of our products to assist you in making the best decision possible concerning your purchase. We take pride in assuring our customers that the images that you find on our website are as accurate a representation as possible to the actual product. Images, however, can vary slightly in color depending on your monitor settings. If precise dimensions and/or colors are crucial to your order, then please contact us - we will be more than happy to assist you with fabric/finish samples. Please Note: We are not responsible for color variations or measurements that are off by three or fewer inches. All returns will be subject to our return policies & fees.

Is online shopping truly safe?
It is as safe as picking it up yourself from a store! You can order online from the safety and privacy of your own home, and be confident that you will receive what you order from ChurchChairs4Less.com. Our servers secure and scramble all of your personal and financial information using 128-bit SSL Encryption Technology, and then financial information is erased from our systems after 30 days to ensure your protection. If you are still unsure about ordering online, please call us at 1-866-260-3183, and we will be more than happy to assist you in ordering. Please see our Privacy Policy for additional information.

How often do you have pricing changes?
Prices are subject to change at any time, though we do make every effort to resolve any pricing discrepancy.

How can I pay for my order?
We offer a wide variety of pay methods for your convenience. We prefer payment by all major credit cards including Visa, Master Card, American Express, and Discover. We also accept check or money order payments mailed to us.

Are there other ways to order besides ordering online? Our Customer Service Department is available Monday through Thursday, 8:00 a.m. - 6:30 p.m. EST, and Friday, 8:00 a.m. - 5:00 p.m. to assist you in ordering and answering your questions. You may call us at 1-866-260-3183.
Please click here to download a "mail order" form. We accept payment by credit card, check or money order using this form. Before sending payment with this form, please be aware of all charges, including shipping fees. If one or more of your selected items does not include free shipping, please request a freight quote.
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Do you charge sales tax? We do not collect sales tax on any order shipped outside of the state of Georgia. Sales tax will, however, be collected for orders in the state of Georgia. Tax exempt organizations should fax exemption certificates to us when ordering.

Do you accept purchase orders? We NOW accept purchase orders. All purchase orders will be accepted on a case-by-case basis, and must be submitted in writing using company, government or organizational letterheads. Please include a contact name, phone number, and email address. Please Note: Purchase orders are subject to 30-day payment terms. If you need assistance with purchase orders or have any questions concerning purchase orders, please call us at 1-866-260-3183. Please fax purchase orders to 770-721-8381.

What is the cost of shipping?
Unless otherwise stated by Sale or Promotion, most orders will require a request for a freight quote, due to the nature of our products. You can submit a freight quote request form online or call us at 1-866-260-3183 and we will be more than happy to assist you with your request. Most requests for freight quotes will be returned within 1 business day. For your order to be fully processed, you must approve your freight quote charges. If you place your order before requesting a freight quote, we will contact you usually within 24 hours with a freight quote. Some shipments may not be left at your door without your signature. We cannot be held responsible for freight costs incurred by returned shipments for this reason. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for incorrect delivery addresses, typos caused by you when your order was placed and requests to forward shipments to another address. Shipping charges are non-refundable.

When will I receive my order?
Due to the wide array of products we offer, many items ship at different times. Please refer to the individual item page for shipping times, or call us toll-free at 1-866-260-3183. If delivery time is a concern, please contact us with the specific product you are interested in, and we will do everything within our power to provide you an approximate ship date.

By what method does my order ship?
Due to size and weights of the products we sell, most orders, including oversized items and multiple quantity orders will ship via a Freight Carrier. Please note unless specified, Standard truck deliveries are ''dock-to-dock'' and require that someone is available at the time of delivery to inspect, sign receipt and unload the products onto the delivery site. If you need an inside delivery, additional charges will be assessed and you may still need to assist driver with products that are extremely large or heavy. Please let us know if you need additional assistance or services for the delivery of your products.

Do you ship outside of the United States?
While most of our customers are inside the United States, from time to time, we receive requests to ship an order outside the U.S. Orders to Hawaii and Alaska may incur additional charges. We will call you to verify these charges before processing your order. To better service our customers, we also ship to Canada. Orders to Canada will be charged an additional shipping/customs fee and you will be contacted by our freight department regarding the additional shipping costs.

What is your policy on Order Cancellation?
Please call us at 1-866-260-3183 or fax a cancellation request to 770-721-8384. If an order has already been made (fabric cut), and/or shipped, a 45% restocking charge will be incurred. Fabrics are cut specifically to order and CANNOT BE CANCELLED once fabric is cut without a restocking charge.

What is your Return Policy?
We understand that purchasing online can be difficult, we have done our best, therefore, to give you as many helps as possible. If for any reason you wish to return all or a portion of your purchase, simply call us toll-free at 1-866-260-3183 for a return authorization number (RA). Please be aware that you will be responsible for shipping the merchandise back to us. All returns must be in the original condition and packaging. All returns will be subject to a 35% restocking fee. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts, we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or replacement, the item can be returned under our standard return policy.

What if my order arrives damaged?
All seating ships FOB factory or warehouse. Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received by ChurchChairs4Less.com for freight damage. If you find that merchandise has been damaged in transit, simply refuse the shipment unless it is shipped via Fed Ex/UPS. Call us if you receive a damaged chair via Fed Ex/UPS and we will send out replacement parts. If the chair is shipped via truck, make the truck driver wait for you while you inspect the chair. Failure to inspect the chair will result in loss of protection. If UPS/Fed Ex leave the chair at the door and you are not available to inspect it for freight damage, you need to call your Fed Ex/UPS office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts.

Disclaimer:
Prices and availability are subject to change without notice. ChurchChairs4Less.com is not responsible for any typographical errors. Specifications are subject to change without notice. It is assumed that you have read and understand our policies before you complete your purchase.