Download Receiving Shipment Check List PDF
Download How to Receive your Freight Delivery PDF
ChurchChairs4Less ships products from distribution centers located in Georgia, Nevada, and Mississippi to destinations all across the 48 contiguous United States. Many products are in stock and ready to ship within 1 day. Some products ship directly from the manufacturer and can require additional processing time.
When your order ships, we'll send an email with a link to your order tracking information. It may take up to 24 hours for your tracking information to become available.
After your order ships, the transit company (FedEx, UPS or freight carrier) is responsible for the safe and timely delivery of your products. For this reason, Church Chairs 4 Less cannot guarantee delivery dates or times.
We strive to pack your order so that it arrives undamaged and complete. If merchandise arrives damaged or incomplete, FedEx, UPS or the freight carrier is most likely responsible. Please see Delivery by FedEx/UPS and Delivery by Freight Carrier below for more information about what to do in the unlikely event of damage or shortages.
We reserve the right to bill freight charges and restocking fees as applicable on shipments that are refused because they arrived later than expected, are forwarded to another address, or have been returned for lack of signature or incorrect delivery address.
Delivery by FedEx/UPS
If a signature is required, CHECK FOR DAMAGES and SHORTAGES before you sign! If you fail to note damages or shortages, you may forfeit your right to replacement products or a refund.
If Fed Ex or UPS leaves your shipment without obtaining a signature, open your package(s) immediately and verify there are no damages or shortages.
If your order has been damaged in transit:
- 1. Keep the damaged products(s) with carton(s) andp acking material and contact Fed Ex/UPS immediately to report the damage. Please retain any claim or case numbers provided by FedEx/UPS.
- 2. Contact Customer Service and give the FedEx/UPS claim or case numbers to our Customer Service representative.
Our Customer Service representative may request photos to assist with the resolution of your case. If we can solve the problem with replacement parts, we'll send the parts you need via FedEx, USPS or UPS at no charge to you.
Delivery by Freight Carrier
Please read prior to the delivery of your order. You may want to download and print this document for your reference at the time of delivery.
HOW TO RECEIVE YOUR FREIGHT DELIVERYPrepare for Freight Delivery
Arrange to be present when the Freight Carrier delivers your order. If you cannot be there, recruit another adult (18 or older) who will handle your freight delivery for you. Freight shipments will NOT be left at your door without a customer signature.
You will be responsible for getting your order off the truck (within 15 minutes) and inside your delivery location without any assistance from the delivery driver. If you don't have a loading dock, a forklift or sufficient staff/assistance available, you may want to purchase Additional Freight Delivery Services
If it is a large shipment (heavy or many items), plan to have enough people on hand at the delivery location who can easily lift and carry your items. Have tools handy to open boxes or remove packaging materials and your camera/phone ready to take pictures.
At the Time of Freight Delivery
The Freight Carrier's driver will indicate which items are yours and will present a Delivery Receipt or Bill of Lading for you to sign. You have two options. You can accept the delivery or you can refuse the delivery.
CHECK FOR DAMAGES and SHORTAGES before you sign for the delivery!
If you sign the Delivery Receipt or the Bill of Lading without making any other notations, you are certifying there are no damages to the products (visible or concealed) and no missing products. And you forfeit your right to replacement products or a refund for product damages or shortages that you discover after you sign. This is true even though drivers' schedules typically allow only 15 minutes for inspections. So, please DO NOT SIGN the delivery receipt or bill of lading until you inspect your order.
Perform an Inspection for Damages & Shortages and Make Necessary Notations Before you Sign the Delivery Receipt.
- 1. Note quantities of any missing products on the delivery receipt
Make sure that the box/case quantities listed on the delivery receipt match the actual number of products you ordered. For example, if you ordered 10 products and they are packaged with 2 products per box, verify that there are 5 boxes in the shipment. If there are any missing products, write “Short” on the delivery receipt next to the applicable product description. If the driver carries a portable, handheld device instead of paper documents, write “Short” next to your initials on the electronic signature panel.
- 2. Note all instances of visible damage on the delivery receipt
Visible Damage is damage to the outside packaging and/or product that you can see before the packaging is opened. Examine the product packaging for tears, dents or holes. If you find visible damage, write “Damage” on the delivery receipt next to the applicable product description or write “Damage” next to your initials on the electronic signature panel.
- 3. Note all instances of concealed damage on the delivery receipt
Concealed Damage is damage to the contents of a package you can't see until the package is opened. Carefully open all boxes/cartons to inspect for concealed damage. If you find that products have damage, write “Concealed Damage” on the delivery receipt or bill of lading next to the applicable product description or write “Concealed Damage” next to your initials on the electronic signature panel.
If the freight carrier driver's schedule will not allow you enough time to look for concealed damage, quickly perform steps #1 and #2 and make the appropriate notations on the delivery receipt, bill of lading, or the electronic signature panel as advised above.
Check for concealed damage right away – do not delay the concealed damage inspection longer than 48 hours after delivery. If you find concealed damage after the time of delivery, keep the damaged product(s) with carton(s) and packing material and call the freight company to report the concealed damage. Request and schedule an inspection with the freight company. Be sure to obtain a copy of the inspection report and keep it for your records.
Upon Completion of the Inspection
If there are no shortages or damages, then simply accept the shipment by signing the delivery receipt or bill of lading. If the driver carries a portable, hand held device, sign on the electronic signature panel. By signing, you are certifying there are no damages to the products (visible or concealed) and there are no missing products. The delivery receipt must be signed by you and the delivery driver.
If there are shortages or damages, make all necessary notations on the delivery receipt or bill of lading. If the driver carries a portable, hand held device, make all necessary notations on the electronic signature panel. Then sign for the delivery. The delivery receipt must be signed by you and the delivery driver. Contact us immediately after the driver leaves. We may be able to help you with missing products or products that have been damaged while in transit. Please have a copy of the delivery receipt with your notations for reference.
If the driver won't allow you to inspect your order, and you want to accept the delivery, write "DENIED INSPECTION BY DRIVER" on the delivery receipt or bill of lading and sign it. The delivery receipt or bill of lading must be signed by you and the delivery driver. If the driver carries a hand held device, write "Denied Inspection by Driver" next to your initials on the electronic signature panel. This is for your protection and to assist with documenting the freight carrier's accountability should there be a problem discovered after delivery. Failure to write “DENIED INSPECTION BY DRIVER” on the delivery receipt may cause you to forfeit your right to replacement products or a refund.
If there are shortages or damages and the driver won't allow you to notate these on the delivery receipt or the electronic signature panel, refuse the shipment. Then call our Customer Service Department at 1-855-307-3862.
If you find that most of your order has been significantly damaged in transit (for example, there is visible damage to most of the products), refuse the full shipment. Then call our Customer Service Department at 1-855-307-3862.
If your order is delivered on multiple pallets and the products on one or more of the pallets are damaged, you can refuse those products and accept the rest of the delivery. Then call our Customer Service Department at 1-855-307-3862.